WE are HERE TO HELP
Our practice is committed to listening to clients and supporting them in the pursuit of their treatment goals through a collaborative therapeutic process. Should you have concerns regarding services or policies, you are encouraged to address them directly with your counselor whenever appropriate, as many concerns can be effectively addressed through direct communication.
Please always feel free to reach out to provide feedback or constructive criticism by contacting the practice directly:
Betsie Chamberlain (supervised by Renee Osborne LPC-S)
2600 MacArthur Blvd., Suite 201, Lewisville, TX 75067
office@traumareframedcounseling.com
While most issues between a client and counselor can be resolved directly, some situations may require further review or escalation to ensure concerns are appropriately evaluated and resolved.
You may contact Betsie’s supervisor, Renee Osborne, at:
2600 MacArthur Blvd., Suite 201, Lewisville, TX 75067
TEXAS CLIENT RIGHTS AND CONSUMER INFORMATION
This notice is provided in accordance with
House Bill 4224 and Texas Health & Safety Code §181.105.
It explains how consumers may access their healthcare records, contact the appropriate licensing or disciplinary authority, and file a consumer complaint.
LICENSE VIOLATION CONCERNS
If you believe your counselor has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Click here to learn more about contacting the licensing board.
Click here to access the Texas Code.
REQUESTing YOUR MEDICAL RECORDS
Clients have the right to request their healthcare records in accordance with current laws. If needed, records may be requested by submitting a written request that includes:
Your full name
Date of birth
Type of records you are requesting (ie treatment summary, notes, etc.)
Preferred delivery method (Secure email, FAX, Mail) and accompanying information.
Your signature and date of the request.
Send your written request by email or mail (contact information listed at top of page).
*Note: If you are requesting that we provide your records to another provider, please contact us and request a 'Release of Information" form.
*Requests will be processed in accordance with applicable state and federal laws. Fee amounts, if applicable, will be provided at the time of the request and will comply with state and federal laws.